Dr. Lawrence Spracklen leads engineering at SupportLogic, where he leads a team applying AI to the enterprise technical support space. Prior to joining SupportLogic, Lawrence lead engineering teams at two other ML startups; Alpine Data and Ayasdi. Before this, Lawrence spent over a decade working at Sun Microsystems, Nvidia and VMware, where he led teams focused on the intersection of hardware architecture and software performance and scalability. Lawrence holds a Ph.D. in Electronic engineering from the University of Aberdeen, a B.Sc. in Computational Physics from the University of York and has been issued over 50 US patents.